TERMS OF SERVICE

Last revised: August 1, 2025
  1. 1. INTRODUCTION

    1. 1.1. These terms of service ("Terms of Service") are offered to you ("you") by RGS Online Pte. Ltd., and/or its corporate affiliates as applicable (collectively, "RGS") and govern all services offered by RGS (hereinafter referred to as "Services") consisting of:
      1. 1.1.1. PC and mobile games published and operated by RGS (“Games”);
      2. 1.1.2. the underlying client software of the Games and the RGS PC and mobile platforms (“Software”);
      3. 1.1.3. RGS Sites (as defined hereunder); and
      4. 1.1.4. registration of your user account (“Account”) for accessing and using the Services;
      5. 1.1.5. any other apps, websites, games or services that link to this Terms of Service, regardless of how you access or use them, including through mobile devices.
    3. 1.2. Depending on your location, there may be additional jurisdiction-specific terms which also apply to you and your use of the Service, as set out at Terms of Service.

    4. 1.3. RGS reserves the right to amend the Terms of Service at any time by posting a revised version on RGS's main website Terms of Service and/or other websites managed by RGS (collectively, "RGS Sites"). Unless otherwise set out herein, the revised Terms of Service will be effective at the time that RGS posts it. Your continued use of the Service shall constitute your acceptance of the prevailing Terms of Service including any term which may have been amended. You are responsible to regularly check these Terms of Service. If you do not agree to the revised Terms of Service, your sole remedy will be to cease use of the Service or your Account immediately.

    5. 1.4. The RGS Sites may be displayed in a variety of languages to enhance user experience and interaction. Save as otherwise expressly stated herein, the display of any particular language or translation is purely to improve user experience generally, and shall not be construed to mean that the Service is targeting or operating specifically in any particular country. The Service is an internet business operating on the world wide web and caters to the language needs of its users internationally.

    6. 1.5. By accessing and using the Service, you accept and agree to all of the terms and conditions contained in these Terms of Service (located at Terms of Service). In the event of any conflict or inconsistency between any of the aforementioned terms and conditions, the Location Specific Terms will prevail with respect to users in the applicable location(s), followed by the Terms of Service and the Privacy Policy (collectively, "Applicable Terms"). If you do not accept and agree to any of the aforementioned terms and conditions, you should immediately stop accessing and using the Services.

  2. 2. IDENTITY VERIFICATION

    1. 2.1. RGS may from time to time require verification of your identity to confirm your ownership of your Account. This verification process is required for purposes including but not limited to: (i) fulfilling RGS' obligations to the relevant government authorities; (ii) enabling RGS to take action when unauthorised usage of Accounts has been detected; and (iii) resolving any disputes relating to the ownership of an Account.

    2. 2.2. You hereby authorise RGS, whether acting on its own or through its third-party service providers, to make any inquiries and to collect any documentation that it considers necessary to verify your identity. As part of this verification process, RGS shall request, and you shall provide to RGS, information about yourself that is true, accurate, current, and complete, and which can be verified through documentation that is legally recognised and accepted in the location in which such documentation is issued.

  3. 3. ACCOUNT REGISTRATION, ACCESS, AND SECURITY

    1. 3.1. Eligibility and Registration for the Services. You must be at least 18 years of age to access the Services. If you are under the age of 18 or under the “age of majority” in your country, whichever is lower, then you must seek parental or guardian consent before using the Services. If you use your account with a third-party’s service (such as Microsoft, Google, Facebook) for registration, you also agree to and be responsible for your compliance with that third party’s terms of service and privacy policies, for which RGS is not responsible in any capacity.

    2. 3.2. Eligibility and Registration for the Games. You must be at least 18 years of age to play the Games. If you are under 18 years of age, you are not permitted to play the Games under any circumstances. When registering, you agree to provide true, accurate and complete information. If you use your account with a third-party’s service (such as Microsoft, Google, Facebook) for registration, you also agree to and be responsible for your compliance with that third party’s terms of service and privacy policies, for which RGS is not responsible in any capacity.

    3. 3.3. Account Security and Password Management. Your Account is for your own personal, non-transferable use only, and remains the property of RGS. You will be solely responsible for all activities conducted by said Account, including maintaining the confidentiality of your password. You are responsible for safeguarding your password and must not share it with any third party. You agree to log out from your Account at the end of each session and take all reasonable measures to protect your Account’s security. In the event of any unauthorized use of your Account, you agree to notify RGS immediately. RGS also reserves the right to suspend or terminate your Account if you breach any of these Terms or engage in any Restricted Activities in Section 10.

    4. 3.4. User ID and Character Names. Upon registration of your Account, you must choose a unique user identification (“User ID”) and, if applicable, a name of your character in the Game (“Character Name”). You may not select a User ID or Character Name that:

      1. 3.4.1. Infringes on the trademark, copyright, or other proprietary rights of any third party;
      2. 3.4.2. Impersonates another person or entity; or
      3. 3.4.3. Is deemed offensive, vulgar, or otherwise inappropriate at our sole discretion.

      By registering, you also acknowledge that RGS reserves the right to modify, remove, or suspend any User ID or Character Name that does not comply with these guidelines.

      You are solely responsible for maintaining the confidentiality and security of any authentication credentials associated with your User ID, Character Name, and any of your personal data, including but not limited to your name, email address, home address, bank account information, and mobile number.

    5. 3.5. Monitoring and Termination. RGS reserves the right to monitor your Account’s activities for compliance with these Terms of Service. Without prior notice, RGS may suspend or terminate your Account, remove content, or impose other restrictions if RGS believes, in its sole discretion, that you have violated these Terms of Service or engaged in any Restricted Activities in Section 10. Any person whose Account has been suspended or terminated is prohibited from creating or using another Account without our express written consent.

    6. 3.6. Inactive Account. If your Account remains inactive for more than 180 days (or 6 months), as applicable, RGS may suspend or terminate your Account. Anything related to the Game or other Services, including, but not limited to, Virtual Items, Virtual Currency, or other digital assets associated with an inactive Account may be forfeited without refund.

    7. 3.7. Prohibited Uses. You shall not use your Account for any illegal, fraudulent, or unauthorized activities. Any use of the Account that harms other users or compromises the integrity of the Game may result in immediate termination of your Account and further legal action if warranted. Actions that could compromise the integrity of the game includes, but is not limited to, using multiple Accounts to bypass restrictions or to gain an unfair advantage in the Game.

    8. 3.8. Rights to Personal Information. You may request access to your personal information and modify or remove most information associated with the Account at any time by logging into your Account and accessing features such as “Edit Profile” and “Account Info”. You may also email to exercise any of the above rights by emailing RGS at rgs-dpo@rgsgame.com.

  4. 4. LICENSE AND PERMITTED USE

    1. 4.1. License Grant. Subject to your compliance with these Terms of Service, RGS grants you a non-exclusive, non-transferable, revocable, and limited license to install and use the Game and to access and use other Services solely for your personal, non-commercial use. This license permits you to use the Game on your personal device(s) and, where applicable, to create, develop, modify, upload, and share your user-generated content ("UGC") as part of the Game. Any use of the Game or other Services beyond what is expressly permitted in these Terms of Service is prohibited unless you obtain our prior written consent from RGS.

    2. 4.2. Permitted Uses. You may install and use the Game and/or the Software on your personal device(s) solely for your own non-commercial use. You may access and use the Services as intended by RGS and create, develop, and share your UGC in accordance with RGS’ policies.

    3. 4.3. Third-Party Materials. Any third-party scripts, code, or content that are linked to or referenced from the Services are subject to license terms from their respective owners. RGS does not grant any rights to these materials beyond what is provided by the third parties.

  5. 5. GAME UPDATES AND SERVICE DISRUPTION

    1. 5.1. Automatic Updates. RGS may periodically provide updates, patches, and other modifications ("Updates") to the Game and other Services to improve functionality, address security issues, and enhance your overall service experience. You acknowledge and agree that these Updates may be automatically downloaded and installed on your device, and that RGS may remotely access the Game or other Services on your device solely for the purpose of deploying such Updates.

    2. 5.2. Mandatory Use of the Latest Version. You must use the latest version of the Game that incorporates all Updates provided by RGS. RGS will not be responsible for any loss, damage, or disruption arising from your failure to install or use the latest version of the Game. Continued use of the Game following an Update constitutes your acceptance of the Update and these Terms of Service.

  6. 6. CHARGES, PAYMENTS AND MEMBERSHIP SUBSCRIPTIONS

    1. 6.1. Service-related Purchases and Virtual Items. Certain parts of the Services and the Game may offer you the option to transact, including, but not limited to in-game virtual currency (“Virtual Currency”), virtual items or skins (“Virtual Items”), or other entitlements. By electing to make any such purchase, you agree to pay the charge displayed for the Virtual Currency, Virtual Items, or related Services. The stated price excludes any applicable taxes and currency conversion fees, for which you are solely responsible. If full payment is not received by the stipulated due date, RGS reserves the right to suspend or cancel the transaction, which may result in a loss of access to your Account or any purchased items.

    2. 6.2. Payment Methods and Billing. To complete a purchase, you will be prompted to select a payment method. Payments may be processed directly by RGS or via an authorized third-party payment service provider. When purchasing, you represent and warrant that:

      1. 6.2.1. You are authorized to use the payment method provided and that all payment information is true and accurate;
      2. 6.2.2. You authorize RGS or the relevant third-party payment service provider to charge your chosen payment method for the purchase; and
      3. 6.2.3. You authorize the processing of charges for any paid features or subscriptions you elect to use.

      You are responsible for ensuring that your billing information remains current. Changes made to your billing details will not affect any charges submitted prior to the update.

    3. 6.3. Billing Timing and Recurrence. Depending on the nature of your purchase or subscription, charges may be billed in advance, at the time of purchase, or after purchase (subject to any applicable due dates). Subscription-based Services will be billed on a recurring basis for the duration of your subscription period. RGS reserves the right to change the prices of Virtual Currency, Virtual Items, or any Service at any time.

    4. 6.4. Use of Virtual Currency and Virtual Items. Your right to use any Services, including, but not limited to purchased Virtual Currency or Virtual Items is subject to a limited, non-exclusive, non-transferable, revocable license solely for your personal, non-commercial use within the Game. Virtual Currency and Virtual Items have no monetary value outside of the Game and cannot be redeemed or exchanged for cash or other goods or services.

    5. 6.5. Refunds and Cancellations. Unless otherwise provided by applicable law or expressly stated in a Service offer, all purchases for Virtual Currency, Virtual Items, or other Services are final and non-refundable. Once Virtual Currency is redeemed for Virtual Items or other entitlements, such items are considered final and cannot be returned, exchanged, or refunded. If you cancel a Service, any pre-payments or purchases made remain non-refundable, and you should consult the terms of any third-party payment provider for their refund policies.

    6. 6.6. Membership Subscriptions. In certain jurisdictions, you may have the option to subscribe to membership plans (“Subscriptions”) which may grant access to premium game resources (e.g., enhanced game features, additional Virtual Currency, exclusive Virtual Items, etc.). Subscriptions are available on a recurring basis (e.g., weekly, monthly) and will be automatically renewed at the end of each subscription period unless cancelled by you prior to the renewal date. You may cancel your Subscription at any time via the relevant platform (such as Google Play, Apple App Store, or another authorized channel). Upon cancellation, your Subscription will not be renewed and will expire at the end of the current subscription period. RGS reserves the right to adjust Subscription offerings, including pricing, at any time, subject to applicable law.

    7. 6.7. Data and Other Service Fees. You are responsible for all fees and costs associated with your Internet connection or data usage incurred while accessing the Game and Services. RGS does not provide Internet access, and any such fees will be charged by your Internet service provider or the relevant location provider (e.g., cyber cafés, hotels).

  7. 7. USER GENERATED CONTENT (UGC)

    1. 7.1. When you upload, post, or otherwise submit your UGC via the Services (for example, in forums, chats, or in-game submissions), you automatically grant RGS a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, distribute, display, and create derivative works of such UGC in connection with the Services. You are solely responsible for ensuring that your UGC does not infringe on any third-party rights or violate applicable laws. RGS may, in its sole discretion, limit storage or delete your UGC, and will not be held liable for any loss of such UGC.

    2. 7.2. RGS reserves the right to monitor all UGC and communications transmitted through the Services to ensure compliance with these Terms of Service. Any violation of these guidelines may result in the suspension or termination of your Account and access to the Services, at our sole discretion. In cases of severe or repeated violations, RGS may also take further legal action.

  8. 8. THIRD PARTY LINKS AND CONTRIBUTIONS

    1. 8.1. Third Party Links. The Services may contain links to websites, feeds, or resources that are not owned or controlled by RGS. These links are provided solely for your convenience. RGS does not endorse, guarantee, or assume any responsibility for the content, privacy policies, or practices of any third-party sites or resources. Accessing any third-party website or resource is at your own risk, and RGS shall not be liable for any loss or damage arising from such use.

    2. 8.2. Third Party Contributions. The Services may include content submitted by third parties, including data, text, images, audio, video, and software (“Third Party Contributions”). Each contributor is solely responsible for the accuracy, reliability, and legal compliance (including rights clearance) of the content they provide. RGS does not regularly monitor Third Party Contributions and assume no responsibility for their content or for any consequences that may arise from them. You acknowledge and agree that you will not hold RGS responsible for the actions or omissions of any third party in connection with any Third Party Contributions.

    3. 8.3. Disclaimer Regarding Third Party Content. Content and materials on the internet, including those provided via third party message boards, feeds, or links, may include material that is explicit, obscene, offensive, or otherwise objectionable. In no event shall RGS be liable for any direct or indirect damages arising from your use of, or inability to use, any third-party websites, materials, or services. You assume all risks associated with your dealings with third parties, including any obligations or liabilities that may arise from such interactions.

  9. 9. DISPUTE RESOLUTION

    1. 9.1. For the avoidance of doubt, RGS is not a party to any transaction between you and any third-party payment service provider. Unless otherwise set out below, you should contact the third-party payment service provider directly regarding any issues with such transactions, including refunds and disputes.

  10. 10. RESTRICTED ACTIVITIES

    1. 10.1. In accessing and/or using the Service, you shall not at any time, directly or indirectly engage in any of the following activities ("Restricted Activities"):

      1. 10.1.1. impersonate any person or entity, or misrepresent your affiliation with any person or entity, including RGS;
      2. 10.1.2. use any automated system (bots, macros, etc.) to access or interact with the Services in a manner that circumvents RGS' intended functionality;
      3. 10.1.3. exploit bugs, errors, or design flaws to gain unauthorized access or unfair advantage within the Game;
      4. 10.1.4. breach the Applicable Terms and any other legally binding agreement that you have entered into with RGS;
      5. 10.1.5. violate any law, statute, ordinance, or regulation;
      6. 10.1.6. infringe RGS' or any third party's copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy;
      7. 10.1.7. provide false, inaccurate or misleading information about yourself;
      8. 10.1.8. refuse to cooperate in an investigation or provide confirmation of your identity;
      9. 10.1.9. use an anonymizing proxy to disguise the place of your residence, whether to bypass geographical restrictions on Service content, to purchase or redeem at pricings or currencies not applicable to your geographical residence, or for any other purpose;
      10. 10.1.10. engage in potentially fraudulent or suspicious activities;
      11. 10.1.11. use the Service or your Account in a manner that RGS reasonably believes to be an abuse of the Service;
      12. 10.1.12. control an Account that RGS reasonably believes is linked to another Account that is engaging in any of these Restricted Activities;
      13. 10.1.13. defame, make libellous statements against, threaten, or harass any RGS staff or any other personnel engaged by RGS in relation to the Service;
      14. 10.1.14. disclose or distribute another user's information to a third party, or use the information for any purposes unless you receive the other user's express consent to do so;
      15. 10.1.15. send repetitive, unsolicited communications (spam) or engage in any form of unauthorized advertising or solicitation or take any action that imposes an unreasonable or disproportionately large load on RGS' infrastructure;
      16. 10.1.16. access any RGS' system in any way that is not expressly authorized by RGS;
      17. 10.1.17. reproduce, attempt to reproduce, or counterfeit, any Virtual Currency and Virtual Items;
      18. 10.1.18. facilitate or allow any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data, or information;
      19. 10.1.19. use any robot, spider, other automatic devices, or manual process to monitor or copy the Service without RGS' prior written permission;
      20. 10.1.20. use any device, software or routine to bypass RGS' robot exclusion headers, or interfere or attempt to interfere with the Service;
      21. 10.1.21. take any action that may cause RGS to lose any of the services from its internet service providers, payment operators, or other third parties;
      22. 10.1.22. alter, remove, cover, or otherwise deface any identification, trademark, copyright, or other notice from any part of the Service;
      23. 10.1.23. using the Service in any activity involving sanctioned individuals, entities, or countries; and/or
      24. 10.1.24. in RGS' absolute discretion, reflect poorly or tarnish RGS' reputation;
      25. 10.1.25. any other activity deemed inappropriate, disruptive, or harmful to the integrity of the Services, or other users, as determined by RGS in its sole discretion.
  11. 11. INTELLECTUAL PROPERTY

    1. 11.1. All intellectual property rights in the Service and all associated content (excluding UGC, which is governed separately) are the property rights of RGS and its respective third-party licensors. RGS grants to you a non-exclusive, non-transferrable, and revocable right to access and use the Service made available by RGS for your personal purposes. You are strictly prohibited from re-selling or re-providing the Service to any other person.

    2. 11.2. These Terms of Service do not confer you any right to use any trademark(s) or product/service trade name(s) that are owned or registered by RGS. Written approval must be obtained from RGS prior to any use of such trademark(s) or product/service trade name(s).

    3. 11.3. Save as provided herein, nothing in these Terms of Service shall be construed or deemed as granting or providing to you any right, license, interest, or permission to deal with any intellectual property right of RGS in any way including, without limitation, the right to copy, de-compile, transfer, publish, store, create derivative works or use the same and the right to use the Service in an unauthorised manner. You shall not reverse engineer or attempt to reverse engineer any RGS’ systems, including the Software and any related materials. You shall promptly notify RGS if you are aware of any third parties engaging in the aforementioned activities.

  12. 12. SUSPENSION OR TERMINATION OF SERVICE

    1. 12.1. RGS-Initiated Suspension or Termination

      1. 12.1.1. RGS may in its sole discretion suspend or terminate your access to the Service/your Account with immediate effect (without entitling you to receive any compensation in respect of such suspension or termination) if:
        1. 12.1.1.1. you have created, or are likely to create, imminent harm (including an interruption, disruption or congestion) to RGS' network or computer systems;
        2. 12.1.1.2. you have engaged, are engaging, or are suspected to be engaging, whether directly or indirectly, in the Restricted Activities;
        3. 12.1.1.3. you have attempted to defraud RGS, or any third party using the Service;
        4. 12.1.1.4. you make any refund claim for a transaction that has already been made;
        5. 12.1.1.5. your Account with RGS is terminated for any reason;
        6. 12.1.1.6. RGS is acting in compliance with a requirement of any relevant regulatory authority or law enforcement body;
        7. 12.1.1.7. you refuse to cooperate in an investigation or provide confirmation of your identity when requested;
        8. 12.1.1.8. you become subject to any bankruptcy proceedings;
        9. 12.1.1.9. you are in breach of any clauses of the Terms of Service, and you fail to remedy such breach within thirty (30) days of written notice from RGS specifying such breach;
        10. 12.1.1.10. you have at any time provided any false or incomplete information to RGS, and have failed to provide RGS with such true and complete information within ten (10) days of written notice from RGS requesting for such information;
        11. 12.1.1.11. the requirements of any relevant regulatory authority result in RGS having to stop making available the Service or to make available the Service in a manner that is unacceptable to RGS;
        12. 12.1.1.12. you are or become subject to any sanctions, or are using Service in any activity involving sanctioned individuals, entities, or countries; and/or
        13. 12.1.1.13. in the sole discretion of RGS, RGS suspects that your Account has been accessed in an unauthorised manner or that the security of your Account has been compromised in any way, and you fail to adopt such remedial steps as may be prescribed by RGS within five (5) days from RGS specifying such steps.
      2. 12.1.2. Where RGS has suspended your access to the Service in accordance with this Section 12, RGS may in its sole discretion restore such suspended access if you have sufficiently demonstrated to RGS that the initial cause for the suspension has been resolved. Specifically, in the event your Account is suspended pursuant to Section 12.1.1.4, you will be required to repay the full amount of the refund in order to have your access restored.
      3. 12.1.3. In addition to the above, RGS may upon providing you with at least thirty (30) days' written notice:
        1. 12.1.3.1. suspend your access to the Service/your Account if RGS, in its sole discretion, determines that such suspension or termination is necessary to repair, maintain or improve the Service; and/or
        2. 12.1.3.2. terminate your access to the Service/your Account if RGS, in its sole discretion, decides to cease provision of the Service.
      4. 12.1.4. Where RGS has suspended your access to the Service/your Account for any reason, you will not be able to utilise any Virtual Currency and Virtual Items associated with your Account during the period of suspension. You will be able to resume use of your Virtual Currency and Virtual Items when your access has been restored.
      5. 12.1.5. Where RGS has terminated your access to the Service/your Account for any reason, notwithstanding anything to the contrary in these Terms of Service, all Virtual Currency and Virtual Items will immediately expire, and be removed from your Account.
      6. 12.1.6. You will not be entitled to any compensation from RGS arising from any expiry and removal of Service or Virtual Currency and Virtual Items from your Account pursuant to this Section or these Terms of Service.
      7. 12.1.7. Under no circumstances is RGS liable to you or any third party for any suspension or termination of your access to the Account.
      8. 12.1.8. You understand that in addition to RGS' suspension or termination of your access to the Service/your Account, RGS reserves the right to commence legal action against you in relation to your breach of these Terms of Service.
    2. 12.2. User-Initiated Termination

      1. 12.2.1. You may, at any time, request the deactivation of your Account through your Account with RGS. Prior to the deactivation of your Account, RGS reserves the right to collect from you, and you shall pay to RGS, all fees, surcharges, or costs that you have incurred prior to the deactivation. You shall not be entitled to access any of the RGS Sites unless you have settled such fees, surcharges, or costs in full.
      2. 12.2.2. Upon deactivation of your Account, all Virtual Currency and Virtual Items will immediately expire and be removed from your Account and you will not be entitled to any compensation from RGS arising from such expiry and removal of your Virtual Currency and Virtual Items.
      3. 12.2.3. In the event of any termination, unless otherwise required by a mandatory law of any jurisdiction or as set out in the Location Specific Terms, all Virtual Currency and Virtual Items will not be refunded to you.
    3. 12.3. Termination of Promotional Programs

      4. RGS reserves the right to modify, suspend, or terminate any promotional programs at any time for operational or business reasons. In the event of such termination, you will lose access to any benefits associated with the terminated promotional programs, and RGS will have no obligation to refund any fees or compensate for such loss of benefits.

    4. 12.4. Post-Termination Obligations

      5. Upon termination or suspension of your Account, you must immediately cease all use of the Service and uninstall any related Software from your device. You acknowledge that any content, including UGC, associated with your Account may be permanently removed, and RGS will not be held responsible for such removal.

  13. 13. DISCLAIMERS AND LIMITATION OF LIABILITY

      Availability of the Service

    1. 13.1. RGS does not guarantee that the Service will be uninterrupted, secure, error-free, and free from viruses or other harmful components.

    2. 13.2. You agree and understand that: (i) the availability of the Service is subject to the availability of resources, including but not limited to network availability; and (ii) the use of the Service may be subject to any telecommunications, electronic or system failures, interruptions (whether of RGS or any third party), or disruptions (whether or not due to the inherent hazards of electronic distribution).

    3. 13.3. THE SERVICE IS PROVIDED 'AS IS'. RGS AND ITS AFFILIATES, OFFICERS AND EMPLOYEES GIVE NO GUARANTEE, REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, IN RESPECT OF ANY ACCURACY, QUALITY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE OF ANY SOFTWARE, INFORMATION OR DATA, DIRECTIONS, INSTRUCTIONS OR NOTICES, VIEWS, OPINIONS AND RECOMMENDATIONS AVAILABLE ON, RECEIVED FROM, TRANSMITTED TO, OR PROVIDED PURSUANT TO THE SERVICE.

    4. 13.4. OTHER THAN LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING DIRECTLY FROM USE OF THE SERVICE, ANY CONDITION OR WARRANTY WHICH MAY BE IMPLIED OR INCORPORATED WITHIN THE TERMS OF SERVICE BY REASON OF STATUTE OR COMMON LAW OR OTHERWISE (INCLUDING WARRANTIES AS TO MERCHANTABILITY, SUITABILITY, SATISFACTORY QUALITY AND FITNESS FOR PURPOSE) IS HEREBY EXPRESSLY EXCLUDED.

    5. 13.5. In no event will RGS, its employees, subsidiaries, related corporations, associates, affiliates, and service providers be liable for any loss suffered by you or anyone else in connection with any of the following:

      1. 13.5.1. decision made or action taken by you or anyone else in reliance on the Service, or as a result of the use of the Service;
      2. 13.5.2. your failure to comply with your obligations as set out in the Terms of Service;
      3. 13.5.3. any act or omission of any underlying carrier, service provider (including RGS' service providers), vendor, participating merchant or third party;
      4. 13.5.4. any cause that is beyond the control of RGS, including without limitation, the failure of an incoming or outgoing communication; and
      5. 13.5.5. incorrect, false and/or incomplete information that you have provided to RGS.

      Transactions with Third-Party Payment Service Providers

    6. 13.6. In respect of third-party payment service provider who process your payment for the Services, RGS does not represent or endorse and shall not be responsible for:

      1. 13.6.1. the reliability or performance of the third-party payment service provider;
      2. 13.6.2. the safety, quality, accuracy, reliability, integrity, or legality of payment service of any third-party payment service provider;
      3. 13.6.3. the truth or accuracy of the description of any payment service of any third-party payment service provider. RGS does not endorse or review the descriptions of payment services of third-party payment service providers. The inclusion of such description does not imply any form of endorsement by RGS; and
      4. 13.6.4. any loss that you may suffer as a result of any payment service of any third-party payment service provider.
    7. 13.7. If you are seeking recourse in relation to any payment service of any third-party payment service provider, you should do so directly against the third-party payment service provider.

      8. Limitation of Liability

    8. 13.8. To the maximum extent permitted by applicable law, in no event shall RGS be liable for any special, incidental, indirect, or consequential damages or loss whatsoever (including, but not limited to, damages for loss of profits or loss of confidential or other information, for business interruption, for loss of privacy, for failure to meet any duty including of good faith or of reasonable care, for negligence, and for any other pecuniary or other loss whatsoever) arising out of or in any way related to the use of or inability to use the Service, or otherwise under or in connection with any provision of these Terms of Service, whether arising by tort (including negligence), strict liability, breach of contract or breach of warranty by RGS, and even if RGS has been advised of such damages.

    9. 13.9. Your only right with respect to any problems or dissatisfaction with the Services is to terminate your Account and discontinue any use of the Services.

  14. 14. INDEMNIFICATION

    1. 14.1. Unless otherwise provided by applicable law, you shall indemnify RGS, its employees, subsidiaries, related corporations, associates and affiliates against any and all loss (including reasonable legal costs) suffered by RGS, its employees, subsidiaries, related corporations, associates and affiliates to any person as a result of your breach of the Applicable Terms.

  15. 15. RESPONSIBILITY FOR TAXES

    1. 15.1. You are responsible for the reporting and payment of any applicable taxes arising from your use of the Service. You agree to comply with any and all applicable tax laws in connection with your use of the Service.

  16. 16. COMMUNICATION WITH RGS

    1. 16.1. All communications with RGS regarding the Service or your Account may be filed through https://rgsgame.com on applicable RGS Site.

    2. 16.2. You may email RGS at cs-rgs@rgs.games if you require clarification on any suspension or termination of your access to the Service by RGS.

  17. 17. FORCE MAJEURE

    1. 17.1. RGS shall not be liable for any delay or failure to comply with its obligations under these Terms of Service, where the cause of such delay or failure is beyond its reasonable control. Such causes may include an act of God, riot, civil commotion, strike (whether or not involving employees of RGS), lockout or other labour disturbance, fire, war, acts of foreign enemies, perils of the sea, power outage, epidemics, network congestion, telecommunications failure, electrical power failures, or any faults, interruption or disruption of the networks of any service provider or of your equipment or the equipment of any third party.

  18. 18. GOVERNING LAW

    1. 18.1. Unless otherwise required by a mandatory law of any other jurisdiction or as set out in the Location Specific Terms, these Terms of Service (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of Singapore, without regard to choice or conflicts of law principles.

    2. 18.2. RGS does not accept any codes of conduct as mandatory in connection with the services provided under these Terms of Service.

    3. 18.3. Unless otherwise set out in the Location Specific Terms, any dispute arising out of or in connection with these Terms of Service, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English. To the fullest extent permitted by applicable law, no arbitration under these Terms of Service shall be joined to an arbitration involving any other party subject to these Terms of Service, whether through class arbitration proceedings or otherwise.

  19. 19. ENTIRE AGREEMENT, SEVERABILITY, WAIVER, ASSIGNMENT

    1. 19.1. These Terms of Service and other legal notices published by RGS on the RGS Sites applicable to the Services shall constitute the entire agreement between you and RGS concerning your access and use of the Service. If any of the provisions of these Terms of Service shall be deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Service, which shall continue in full force and effect. No waiver shall be deemed a further or continuing waiver, and RGS’ failure to assert any right under these Terms of Service shall not constitute a waiver of such right. You agree that any cause of action arising out of or relating to the Service must commence within 1 year after the cause of action arises, and otherwise is permanently barred. You may not assign or transfer these Terms of Service, but RGS may assign the Terms of Service without restriction and without prior notice to you.

  20. 20. RIGHT OF SET OFF

    1. 20.1. RGS shall be entitled, but not obligated to, set off any sums that you owe to RGS, whether or not in relation to the Service, against any outstanding balance in your account at a third party payment service provider, which has an agreement with RGS on such set off.

  21. 21. SURVIVAL

    1. 21.1. All sections of these Terms of Service so intended to survive after the termination or expiration of these Terms of Service shall survive such termination or expiration.

  22. 22. TRANSLATIONS OF TERMS OF SERVICE

    1. 22.1. Any translation of these Terms of Service is provided solely for your convenience and is not intended to modify these Terms of Service. In the event of a conflict between the English version of these Terms of Service and a version in a language other than English, the English version will prevail.

  23. 23. RELEASE

    1. 23.1. To the extent permitted under applicable laws, you hereby release and forever discharge RGS (and its officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly to, any interactions or exchange of goods with, or act or omission of, other RGS Site users or your participation in any transaction with any third party, including any claim for personal injury, property damage, or death.

  24. 24. ELECTRONIC COMMUNICATIONS

    1. 24.1. The communications between you and RGS use electronic means, whether you visit the RGS Sites or send RGS e-mails, or whether RGS posts notices on the RGS Sites or communicates with you via e-mail. For contractual purposes, you (1) consent to receive communications from RGS in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that RGS provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights.